Our jewelry pieces are non-refundable, as each creation is carefully inspected before shipping.

However, in the rare event of damage or breakage during delivery, we offer a free exchange for the same item or one of equivalent value.

To request an exchange, please contact us within 15 days of receiving your order, providing a photo of the damaged piece along with proof of purchase.

Fayrouz Al Mas is committed to ensuring a smooth shopping experience and a service that reflects the quality and care behind each creation.

Each piece is crafted in stainless steel a durable, waterproof, tarnish-free material chosen as a refined alternative to solid gold.

Our stones are 100% natural and cut to reveal their full radiance, ensuring both quality and visual elegance.

We prepare and ship all orders within 2 business days.

Your package will arrive within a maximum of 5 days after dispatch, except during peak gifting seasons (Valentine’s Day, Christmas, Mother’s Day), when delivery times may be extended.

Yes — we offer shipping across Europe at the moment.

Absolutely, we accept returns or exchanges within 30 days of purchase, provided the items are in their original condition and accompanied by a valid receipt, ensuring a hassle-free process for our customers.